Operational Excellence

Internal operations and customer excellence – perfection all the way

Initiatives to excel internal operational level.. so as to achieve customer excellence

Organisations today are often faced with unique challenges that demand business-aligned technological solutions quickly at affordable cost. In order to address these challenges, organisations are increasingly looking for a technology partner who truly understands these expectations.

At Pennant, Operational Excellence is the pursuit of Customer Service Excellence by adopting a structured framework to effectively institutionalise its operating principles and to offer the required tool set and guidance to achieve customer service excellence consistently. In addition, it aims to maximise operational efficiency across the organisation, utilising the domain-based and technology-based competency excellence centres, matured development methodology, and highly flexible and adaptable delivery models.

Weaving ACT into our culture and work environment ensures our team members always focus on all the three critical success factors in each and every task they do.

Adding business value

Cost effectiveness

Time to market acceleration

Our operating principles ensures us to be customer centric always and we focus on institutionalising our operating principles through the right adoption of various excellence initiatives.

Pennant structured its operational excellence initiative combining Process Excellence aiming to establish a process framework that ensures continuous process improvement and Service Delivery Excellence aiming to strengthen our service delivery processes as we believe if we excel at these two, we can achieve customer service excellence.

Operational Excellence programme at Pennant provides frameworks, guidance and the tool set to our associates to enable them to partner with our customers in addressing their challenges by delivering the right fit and next generation solutions consistently without compromising on quality.