pennApps Notification Manager… 

Flexible, scalable, interesting – notification and alerting system for your customers.

Overview

pennApps Notification Manager is a comprehensive customer alerting and notification solution. Flexible and scalable, enabling the banks to offer unmatched customer notification features of any events or actions – real time via multi-channel delivery mechanism.

pennApps Notification Manager’s smart alerting and notification capability enables banks to enhance the customer experience by taking the customer interaction to a different level. It enables the customer to control the kind and means of the notification by allowing the customers to define on what kind of an alert and through which channel. In addition, it makes the interaction more meaningful with smart intelligence built in the solution.

Features

pennApps Notification Manager is a complete solution, easy to deploy in any banking application environment that effectively handles the subscription, message preparation, publishing and delivery of the message across various channels and devices.

Banks can define variety of templates and basic alerts and notifications including the appropriate channels for the delivery. In addition, it enables the customers to define their choices and frequencies or triggers. It fully supports multiple network protocols and capable to capture the defined events across the diverse systems of the bank effectively leveraging the convergence of the technologies.

Definition

Customer registration
Events and Triggers definition
Profile Management
Deactivation

Notification Management

Pull Based Notifications
Push Based Notifications
Adhoc Notifications

Alerts Engine

Configurable parameters
Message generations
Publishing & Delivery

Integration

Multi Channel Servicing
SOA Based Integration
Proven adapters for Billers

Flexible Reports

Dashboards
Drill down Reports
Delivery Reports
Audit Reports

Product Highlights

Built on new generation industry standard J2EE platforms, pennApps Notification Manager can be deployed at enterprise level with seamless integration to the rest of the organization’s technological infrastructure. Simple deployment, easy configuration features and the capability to integrate with diverse systems so as to generate, publish and deliver the alerts/ notifications real-time with built-in intelligence are key differentiators of pennApps Notification Manager.

Enhance Customer Experience

Customer centric: With the flexible limit based and trigger based alerting or notification, the customer can define and manage the alerts and notifications of events on accounts or triggers on certain conditions with further flexibility on selecting the required device or delivery channel.

Achieve Operational Efficiencies

Enable the organisations to manage the registration of the customers and the organisational preferences through its profile manager and the personalisation engine can be extended to customer service delivery channels of the organisation allowing the customers to manage their preferences.
The comprehensive alerts engine monitors the events or triggers on accounts and generates the appropriate alerts or notifications and ensures the delivery of the same to various delivery channels or devices as defined.

Flexible and Extensible

Built on a robust, scalable and extensible architecture, it is easily configurable and allows for easy deployment with seamless integration to multiple host systems, pennApps Notification Manager helps banks deliver consistent experience across diverse delivery channels.

Complete Control

With effective built-in audit mechanism, pennApps Notification Manager offers transparency and better visibility on the generation, publishing and delivery of the alerts across all delivery channels.

Extended SMS Banking

Enables banks to extend services offerings through SMS to all of its customers, irrespective of their device or mobile operator. SMS delivery module enables banks to offer interactive transactional banking using SMS effectively utilising its “SMS PULL” Services functionality to request information from the bank such as account balance, bill payment details, etc.,
SMS notifications offers increased flexibility to customers with true 24×7 anywhere any time banking services with more control on their relationship with bank. Customers are more informed about their relationship without remembering multiple user name and password. Added convenience to customers enabling them to define and configure various options as per their choice.

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