| In the increasingly competitive and dynamic business climate, Organizations are often faced with unique business challenges that demand business aligned technological solutions quickly at affordable cost. In order to address these challenges, organizations are increasingly looking for a technology partner who truly understands their business challenges and delivers technological solutions in line with their expectations.
At Pennant, Operational Excellence is the pursuit of Customer Service Excellence by maximizing the operational efficiency across the organization utilizing the domain based and technology based competency excellence centres, matured development methodology and highly flexible and adaptable delivery models.
Operational Excellence programme at Pennant provides frameworks, guidance and the toolset to our associates to enable them to partner with our customers in addressing their challenges by delivering the right fit and next generation solutions consistently without compromising the quality.
We at Pennant envisaged the below critical success factors forming an acronym , assist Pennant to excel in customer service in each of the engagement.
- dding business value
- ost effective
- ime to market
Operational Excellence initiative at Pennant centred around the Process Excellence and Service Delivery Excellence that reinforces the significance of:
- dding business value to our customers in each and every engagement (Aligning the technology deliverable to the business requirements);
- Optimizing the ost by offering our customers flexible and adaptable engagement or delivery model that fits with the business requirement; and
- The focus on accelerating the ime to market by reducing the development timelines, adopting the right development methodology without compromising the deliverable integrity.
Weaving the into our culture and work environment ensures our team members always focus on all the three critical success factors in each and every task they do.
The Process Excellence forms the foundation that assists Pennant teams and management with the required governance frameworks and tools to achieve the Service Delivery Excellence. It is backed with organisational policies, Quality processes, Formats / Templates, Tools, Artefacts, Checklists, Technical guidelines and Re-usable frameworks to ensure quick turn-around of the deployment, thereby achieving Service Delivery Excellence.
The Service Delivery Excellence aims at structuring on the Service Delivery Process effectively utilizing the frameworks and tools available as part of the Process Excellence. As a framework, this will guide the teams to easily pickup the right approach and methodology for every service we offer in our spectrum of services. Project specific engagements can be tailored by selecting the right methodology to meet specific requirements.
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