At Pennant we believe that the quality of our internal processes is most critical to achieve Customer Excellence. Process excellence is a continuous endeavour to improve our processes by adopting the best practices and lessons learnt on continual basis with a goal to achieve ACT.
The process framework at Pennant is centred on customer’s unique needs and based on industry best practices with a governance mechanism to incorporate lessons learned from each and every engagement that includes the necessary changes in processes, introducing new tools and techniques across the organization.