Process Excellence

Exemplary processes – certified and continuous

CMMI Maturity Level 3 and ISO 9001:2008 compliant process framework

At Pennant we believe that the quality of our internal processes is most critical to achieve Customer Excellence. Process excellence is a continuous endeavour to improve our processes by adopting the best practices and lessons learnt on continual basis with a goal to achieve ACT.

The process framework at Pennant is centred on customer’s unique needs and based on industry best practices with a governance mechanism to incorporate lessons learned from each and every engagement that includes the necessary changes in processes, introducing new tools and techniques across the organization.

Process Excellence Features:

Achieve Service Delivery Excellence

Ensure quick turnaround of deployment

Process reviews and continuous improvement

Derive corrective and preventive measures

It is our goal to create complete customer experience by adopting high quality standards, transparent practices, and comprehensive communication mechanisms.