Service Delivery Model

Service delivery – planned architecture, transformed to perfection

Highly flexible and adaptable model that ensures the right-fit solution within budget and defined timelines

Pennant ensures the delivery of the project by adopting PACT, our phased delivery methodology. PACT is an iterative process to ensure the client satisfaction through a shared understanding of deliverable.

Plan

Establishing first contact

Understanding the business requirements

Scoping the solutions that broadly cover the requirements.

Analyzing the project goals in line with the client’s business strategy.

Setting up of the Project Management Governance process in consultation with the client

Architect

Gain complete understanding of the deliverable

Setting up of the Project Management Governance process in consultation with the client

Ensure the deliverable are meeting the stated business requirements and are in line with the Overall IT architecture of the client.

Construct

Developing the application by Pennant GDC’s off-shore team

Completing the testing under the oversight of the on-site representative.

Ensure the application is truly integrated with minimal administrative hassles

Transform

User acceptance testing

User guide preparation

Training and deployment of the application

Handover the application to operations team.

Documentation and knowledge transfer