Propel Your Customer Engagement Programs

Deliver exceptional experience.
Reimagine relationships.
Know more

Propel Your Customer Engagement Programs

Deliver exceptional experience.
Reimagine relationships.
Know more

Disruptive technologies are at play compelling banks and financial institutions to reimagine their customer engagement practices. The focus is on embracing and delivering superior customer experiences and in the long run building lasting, valuable relationships with the customers.

pennApps Interactive Communication Manager (ICM) helps banks and financial institutions redefine their relationships with customers. ICM enables financial institutions to deliver real-time, relevant communication with valuable insights of transactional information. It offers various modules to manage the communication design, composition, publishing, delivery and monitor the overall process.

Product Highlights

Consolidated statements

Allows customers to view their consolidated balances across various products, enabling them to visualise how they can benefit or receive higher returns by transferring their funds to other special products offered by bank.

Pre-built tools and templates

Inbuilt capability to embed various interactive tools like payment calculators, savings calculators, loan/finance calculators, account/deposit opening forms, new loan requests or top-up requests, raise dispute on transactions, address change widgets, limit change requests, balance transfer requests and loyalty points redemption.

Interactive Widgets

  • Searchable Statement Data
  • Categorised Summary Charts
  • Multi-sort Statement Data
  • Interact with External Websites


  • Flexible Design Tools
  • Multiple Data Formats Imports
  • Built-in Registration Modules
  • Export to External Applications


  • Easy and Customisable Branding
  • Bank Specific Customisations
  • Multiple Languages
  • Integration to Internet Banking

Why pennApps Interactive Communication Manager

Increase customer

Strengthens long-term relationships with customers by providing more visibility into their expenses and spending pattern.

Cross sell

Increases cross selling opportunities by offering targeted products and services.

Unleash the power of
your assets

Seamless integration of interactive tools with existing bank websites, internet banking solution or workflow applications helps deliver personalised experiences.