Propel Your Customer Engagement Programs
Reimagine relationships.
Propel Your Customer Engagement Programs
Reimagine relationships.
Disruptive technologies are at play compelling banks and financial institutions to reimagine their customer engagement practices. The focus is on embracing and delivering superior customer experiences and in the long run building lasting, valuable relationships with the customers.
pennApps Interactive Communication Manager (ICM) helps banks and financial institutions redefine their relationships with customers. ICM enables financial institutions to deliver real-time, relevant communication with valuable insights of transactional information. It offers various modules to manage the communication design, composition, publishing, delivery and monitor the overall process.
Product Highlights
Consolidated statements
Allows customers to view their consolidated balances across various products, enabling them to visualise how they can benefit or receive higher returns by transferring their funds to other special products offered by bank.
Pre-built tools and templates
Inbuilt capability to embed various interactive tools like payment calculators, savings calculators, loan/finance calculators, account/deposit opening forms, new loan requests or top-up requests, raise dispute on transactions, address change widgets, limit change requests, balance transfer requests and loyalty points redemption.
Interactive Widgets
- Searchable Statement Data
- Categorised Summary Charts
- Multi-sort Statement Data
- Interact with External Websites
Tools
- Flexible Design Tools
- Multiple Data Formats Imports
- Built-in Registration Modules
- Export to External Applications
More
- Easy and Customisable Branding
- Bank Specific Customisations
- Multiple Languages
- Integration to Internet Banking
Why pennApps Interactive Communication Manager
Increase customer
loyalty
Strengthens long-term relationships with customers by providing more visibility into their expenses and spending pattern.
Cross sell
Increases cross selling opportunities by offering targeted products and services.
Unleash the power of
your assets
Seamless integration of interactive tools with existing bank websites, internet banking solution or workflow applications helps deliver personalised experiences.