Service Delivery Excellence

Service delivery – empowered by our robust framework

A structured framework to excel in Service Delivery

Service Delivery Excellence in Pennant builds upon Process Excellence which provides the base along with the Service Delivery framework, project governance mechanism, and the competency excellence centres with a robust knowledge management system.

The Service Delivery Excellence aims at structuring on the Service Delivery Process, effectively utilising the frameworks and tools available and allowing the teams to provide feedback with a view to improving the Process Excellence. As a framework, this will guide the teams to easily adopt the right approach and methodology for every service we offer in our spectrum of services. Project specific engagements can be tailored by selecting the right methodology to meet specific requirements.

Delivering right fit and next generation solutions at affordable cost every time is the key competitive advantage for pennant while providing the excellent value proposition to our customers. We at Pennant truly understand the significance of the right processes and the flexible frameworks to maintain our competitive advantage that differentiate us from our peers.

Our service delivery excellence framework offers:

Highly evolved, time tested and efficient processes in compliance with CMMI Maturity Level 3 & ISO 9001:2008 standards with a built in governance framework guarantees continuous improvement.

Flexible and right-fit engagement models matching the customer unique needs utilising highly evolved global delivery model coupled with time tested program management practices.

Competency Excellence Centres with best in class knowledge management systems evolved over years of experience that guides/assists our technology experts in adding business value while delivering the technological solutions.

People expertise with valuable talent that leverages the people empowerment program Leadership@pennant that encourages to keep them abreast of the technological advancements and to make best use of the domain expertise.