Partnership will help Australian mutual banks, customer-owned banks, ADIs and non-bank lenders deliver seamless loan servicing through existing mobile and internet banking channels
Hyderabad, India and Adelaide, Australia; June 23, 2026 – Pennant Technologies, an agile and innovative financial technology company, and Fusion, a full service digital product studio providing strategy, design and technology solutions, today announced a strategic partnership to help Australian banks, mutual banks, customer-owned banks, authorised deposit-taking institutions, non-bank lenders and financial institutions deliver seamless digital loan servicing experiences.
The partnership integrates Fusion’s mobile and internet banking applications with Pennant’s future-ready lending platform, pennApps Lending Factory, enabling institutions to view, manage and service loans inside the digital banking channels their customers and members already use for everyday banking.
“Fusion brings strong Australian financial services experience and a deep understanding of digital banking expectations across the mutual banking and non-bank lending sectors,” said Rajeev Sharma, Chief Business Officer, Pennant Technologies. “Together, we will help Australian lenders deliver modern digital loan servicing experiences while maintaining the control, scalability and operational discipline required in lending.”
Australia’s customer-owned banking and non-bank lending sector is one of the most digitally competitive segments in the country’s financial services industry. Mutual banks, credit unions, building societies and non-bank lenders increasingly compete with major banks on customer and member experience rather than scale. The bottleneck has typically been the loan servicing stack behind the app rather than the app itself.
The partnership comes at a time when Australian borrowers increasingly expect loan servicing to be as simple and immediate as everyday digital banking, while lenders are seeking faster ways to modernise customer experience without adding operational complexity.
Pennant’s pennApps Lending Factory is a modular, API-led lending platform designed to help financial institutions modernise loan management and servicing while supporting digital self-service across the lending lifecycle. By connecting pennApps Lending Factory to Fusion’s banking interfaces, the partnership helps reduce integration complexity and accelerate the delivery of digital loan servicing capabilities.
Through Fusion’s mobile and internet banking channels, end customers can access loan servicing capabilities running in pennApps Lending Factory. They get a complete view of their loan accounts, repayment schedules, interest details and transaction history. They can download e-statements such as statements of account, repayment schedules, interest certificates and provisional interest certificates. They can make scheduled repayments, additional repayments and advance payments. They can move funds between their offset account and loan account, an essential capability for the Australian mortgage market. They can also update contact details with OTP validation and switch repayment methods.
Every transaction is recorded back into pennApps Lending Factory as the loan system of record, supporting audit readiness, data integrity and regulatory reporting for the lender.
“Fusion has always focused on helping financial institutions deliver simple, secure and valuable digital experiences,” said Damien Mair, Co-Founder & Principal, Fusion. “By bringing together Fusion’s digital banking expertise and Pennant’s robust pennApps Lending Factory platform, we can enable Australian lenders to transform loan servicing into a more connected, efficient and customer-centric experience.
Pennant and Fusion will support customers across implementation and ongoing platform evolution. The partnership underscores a shared commitment to helping Australian banks, mutuals, customer-owned banks, ADIs and non-bank lenders compete on customer experience, operational efficiency and digital readiness.
Australian financial institutions looking to modernise digital loan servicing can visit https://www.pennanttech.com/australia/ to learn more.
About Pennant Technologies
Pennant Technologies is an agile and innovative financial technology company that empowers banks and financial institutions to transform their lending operations. Its future-ready lending solutions offer composable, scalable, and highly configurable platforms that enable differentiated experiences across loan origination, servicing, and collections. Designed to handle high volume, accelerate transaction velocity, and ensure product veracity, Pennant’s platform supports digital-first strategies with unmatched operational efficiency and flexibility. Trusted by leading financial institutions across Asia, Pennant continues to drive innovation, resilience, and excellence in lending.
To learn more, visit: http://www.pennanttech.com/
About Fusion
Founded in 1995, Fusion is a full-service digital product studio with over 30 years of experience delivering strategy, design, and technology for brands across Australia. The studio has earned more than 250 industry awards and brings 500 years of combined digital expertise to every engagement. Fusion specialises in financial services, including building mobile banking apps, portals and licensed digital products for APRA-regulated institutions, including some of Australia’s largest customer-owned banks and private health insurers. Fusion exists for a powerful singular purpose: crafting experiences people love.
To learn more, visit: http://www.fusion.com.au
Media Contact
Pennant Technologies Pvt. Ltd.
Latest News
